Terms of Service

1. The Services

Corporate Bright provides managed professional services. You subscribe to a service plan in the client portal. We select and assign a suitable independent professional, coordinate delivery, and pay that professional. You pay Corporate Bright for the selected plan. You do not find, interview, or contract the professional yourself.

This is not a talent marketplace. The portal does not let you browse, bid on, or message professionals, or execute an agreement with them.

The precise services for each engagement are those described in the plan you select. We may have a contracting relationship with the professional we assign. That relationship is between Corporate Bright and the professional. It is not an agreement between you and that person.

We do not provide legal, tax, or immigration advice. We do not warrant that any person is an employee or an independent contractor under any particular law, or that a particular person may work in a given market. Work authorisation and classification remain matters of local law and the facts of the case.

The public website describes the Services generally. Only the plan you purchase, together with these Terms, is the agreement for a given engagement.

2. Accounts

You must provide an accurate business email and keep your account credentials confidential. You are responsible for activity under your account.

You will not misuse the portal, attempt to circumvent payment or credit controls, or use the Services for an unlawful purpose, including instructing us to engage a person you know is not permitted to work.

We may suspend or close an account that we reasonably believe is being used in breach of these Terms or of applicable law.

3. Credits and plans

The portal sells prepaid credits that may be redeemed for plans. Credits are not transferable and have no cash value except where these Terms or applicable law provide otherwise.

Credits are issued when our payment processor confirms the transaction. The standard base price is one thousand Hong Kong dollars (HKD 1,000) per credit. Where we offer payment in another currency, the price will be converted from the HKD base price using the conversion rate disclosed at checkout. Conversion rates may change between purchases. The quantity, selected payment currency, unit price and total displayed on the final checkout screen before payment are the prices applicable to that purchase.

Unused credits expire one (1) month (30 days) after the date of purchase, at 00:00 GMT+8 (Hong Kong time), unless a different period is displayed when you buy them.

Refunds and cancellations are governed by section 5. We may reverse credits issued in error or obtained through a payment that is later refunded, reversed or charged back.

Selecting a plan redeems the stated number of credits. A plan begins when you redeem the credits and we confirm that the plan has started, subject to any information or cooperation you must still provide.

4. Fees, payment, and processor

The standard base price is HKD 1,000 per credit. Where another payment currency is available, you may select it at checkout. Before you confirm payment, we will display the selected currency, the converted unit price, the conversion rate used and the total amount to be charged. That displayed amount is the price applicable to the purchase.

Your bank or payment provider may apply its own exchange rate or fees if your account is denominated in a different currency from the payment currency you select. Those rates and fees are outside our control.

Payments are handled by third-party payment processors, including PayPal, Braintree or Stripe, as identified at checkout. We do not receive or store full payment card numbers.

You authorise the processor to charge the payment method you present. Taxes, if any, are added where we are required to collect them.

If a payment is refunded, reversed or charged back, we may remove the corresponding credits and suspend an affected plan to the extent reasonably necessary. We may recover an outstanding amount where credits or services have already been used.

5. Refunds and returns

Credits are issued to your account when payment succeeds. A service plan begins when you redeem credits for that plan and we confirm that the plan has started.

Unused credits. Except where this section or applicable law provides otherwise, credit purchases are final. As a goodwill cancellation policy, you may request a refund within seven (7) calendar days after purchase if none of the credits from that purchase have been redeemed, transferred, reversed or expired.

Duplicate, incorrect or unauthorised charges. We will investigate a reported duplicate, incorrect or unauthorised charge. If we confirm that a charge was made in error, we will refund the affected amount and remove any corresponding credits that remain in the account.

Cancellation before work starts. If you cancel a plan before we or an assigned professional have started work or incurred an agreed third-party cost, we will restore the credits redeemed for that plan.

Cancellation after work starts. Once work has started, fees relating to work already performed and reasonable third-party costs already committed are non-refundable. We will assess any unused portion fairly and may restore the corresponding credits or refund the amount actually paid for that portion.

Failure to deliver. If we cannot provide a plan, fail to provide it within a reasonable time, or materially fail to provide it with reasonable care and skill, you may ask us to correct or complete the service. If that is impossible, disproportionate, or not completed within a reasonable time, you may choose either restoration of the affected credits or a refund of the amount actually paid for those credits.

This does not apply to the extent that the failure or delay results from information or cooperation you did not provide, an unlawful instruction, or your material breach of these Terms.

How to request a review. Email admin@corporatebright.co from the address registered to your account. Include the transaction date, transaction reference, affected plan and reason for the request. We will acknowledge the request within two (2) business days and normally decide it within ten (10) business days.

Approved refunds will be sent to the original payment method and normally initiated within fourteen (14) calendar days after approval. Your bank or payment provider may take additional time to display the refund. A monetary refund will be made in the currency originally charged and will be based on the amount actually paid for the refundable credits or portion of a plan. It will not be recalculated using a later exchange rate. We are not responsible for exchange-rate differences or charges imposed by your bank or payment provider.

Nothing in this section limits any right or remedy that cannot lawfully be excluded. Contacting us does not prevent you from exercising rights available through your payment provider or applicable law.

6. Your obligations

You are a client of Corporate Bright. You are not a party to any agreement between Corporate Bright and the independent professional we assign.

You remain responsible for describing the work you need, for using the delivered service lawfully, and for paying Corporate Bright the plan fees. Task requests you make in the course of a plan do not make you a party to our agreement with the professional.

You must not instruct us or the assigned professional to do anything that would breach applicable law, including employment, tax, or discrimination law. You will indemnify Corporate Bright against claims arising from your instructions, your workplace, or your breach of these Terms, except to the extent caused by our own negligence or wilful default.

7. Liability

The Services are provided with reasonable care and skill. We do not warrant uninterrupted or error-free operation of the portal.

To the fullest extent permitted by Hong Kong law, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost data or lost business. Our aggregate liability arising out of the Services in any twelve-month period is limited to the total amount you paid us for the affected plan or credits during that period.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any liability or remedy that cannot lawfully be excluded or limited.

8. Termination

You may stop using the Services at any time. Unused credits remain subject to expiry and the refund rules above.

We may terminate or suspend the Services if you materially breach these Terms and fail to remedy the breach within fourteen (14) days of notice, or immediately if the breach cannot be remedied or involves unlawful activity or non-payment.

On termination, plans already in performance are wound down in an orderly way. Amounts already payable to assigned professionals remain payable.

9. Governing law

These Terms are governed by the laws of Hong Kong. The courts of Hong Kong have exclusive jurisdiction, without prejudice to any mandatory right you may have to bring a claim in another forum.

10. Changes

We may update these Terms by publishing a new version on this page and revising the “last updated” date. We will notify the email on your account of material changes where we have one.

Unless required by law or reasonably necessary to address security, fraud or abuse, a material change will apply prospectively and will not reduce the rights attached to credits already purchased or plans already started. Where applicable law requires express consent, the change will not apply until that consent is obtained.

11. Contact

Corporate Bright Limited Registered office: Flat/Rm 305, 3/F, Yen Sheng Centre, 64 Hoi Yuen Road, Kwun Tong, KL Email: admin@corporatebright.co